If you are not home during the delivery attempt the courier will leave a note with more information on the failed attempt. The tracking information which you have received with email, will also indicate that there was a failed delivery attempt. Then you can see that the courier will try a second delivery attempt of pickup at a pick up point.

We carefully check all orders before they are shipped but sometimes errors can occur. If something is missing from your order please contact us.

If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistakes as promptly as possible.

It is not possible to choose delivery to a pickup point in the checkout. It is possible to change your delivery to a pickup point. You can do this after your shipment has been sent by us and you have received an email from the courier.

The order confirmation will be sent to the e-mail address that you filled out when ordering. If you can’t find it, please check your spam box and if you are sure you can’t find it, please contact us.

That depends on where you live:

Europe = 1-3 working days
Rest of the world = 2-4 working days.

Note: We are not responsible for delays caused by events outside of our control, such as national holidays.

All orders will not contain any kind of physical documentation, except for a packing slip which only shows the name of the product(s) that were included in the order.

All our products are shipped from our warehouse in Amsterdam (the Netherlands)

Unfortunately we are not able to change the address once the order details have been forwarded to our warehouse. If you wish to change your delivery address, please contact the courier.

We offer a wide variety of payment methods.  Our safe payment methods include, amongst others: Klarna, Visa, MasterCard, American Express, PayPal, iDeal and more. If you don’t find the payment method you require, please contact us.

We offer free shipping in Europe for orders over €39.

Based on the destination country, a small shipping charge will be added to your order outside Europe, the shipping charge will be shown before you finalize the order.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

Once the order has been handed over to the carrier, we will send you a track and trace code by email. We aim to ship your package from our warehouse within 24 hours of you placing your order. Our shipments won’t leave our warehouse on public holidays and weekends.

To deliver your order quickly and efficiently, we work with the largest courier companies in the world, like DHL, UPS and PostNL.

At GLIMRS, we are dedicated to ensuring that your orders are processed and dispatched with exceptional speed. Once an order is placed, it is immediately prepared for shipment. This rapid processing means that within minutes, your order is packed and ready to be combined with other shipments in a large container.

Due to this swift turnaround, it is not possible to cancel an order once it has been placed. We understand this may be inconvenient in certain situations and appreciate your understanding of our commitment to prompt service.

You can return with our return service. The return costs are €5,95. For this you can send an email to support@glimrs.com

When you have received your order, you can return within 14 days. 

Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated (the plastic stopper attached onto the crown). The products must be unused and in their original packaging.

We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.

We carefully check all orders before they are shipped. In case something has gone wrong during the process, you can send us an email to support@glimrs.com

If you want to exchange a product, you can send an email to support@glimrs.com for the exchange instructions within 14 days after delivery of your shipment.

We use a button cell battery from Sony in our watches. This battery has a lifetime of 2 years. If your watch has stopped working, we recommend visiting a watch store for a new battery.

All watches use a Japanese Quartz Movement.

An instructional video on how to adjust the size of your strap is available below. While we do not include a specific tool for adjustment with your watch, you can use a small, similar item you have at home for this purpose.

PLEASE BE AWARE: The coating on the strap might cause the attached clasp to be initially stiff, making it seem difficult to open and close.

By following the step-by-step instructions in the video, you can gently wiggle the clasp, applying and releasing pressure gradually. This method will help loosen the clasp, making it easier to adjust to your comfort.

Watch video

All watches are nickel free. Our jewelry is also nickel free and made from stainless steel.

People with nickel allergies should not have problems with our watches and jewelry.

The water resistance of a GLIMRS watch is 3ATM.

We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is exposed directly to water. The watch is resistant to everyday use and light rain.

All our watches are stainless steel. The glass of the watch is made of hardened mineral glass. It is resistant against normal wear and tear but should be used with care.

Follow the instructions below in 3 step to adjust or replace your strap based on the type you have. It's simple and only takes a few minutes!

Watch instructions

Warranty Policy

At GLIMRS, we are proud to offer a 1-year warranty on our watches and jewelry from the date of purchase. This warranty underlines our commitment to quality and customer satisfaction.

Scope of Warranty

The legal warranty applies to all GLIMRS watches and jewelry, ensuring that our products meet or exceed the expectations for their functionality and durability within reasonable use. This includes coverage for most production and material defects, specifically issues with the movement, case, or glass.

Exclusions

However, there are conditions where our warranty does not apply:

• Battery replacements are not covered, even if required within the warranty period.
• Damage resulting from negligence, misuse, or accidents, such as scratches, impacts, or falls.
• Damage or failure caused by unauthorized repairs or modifications.
• Damage from fire, water, or exposure to moisture—our products should be kept dry and away from water.

Making a Claim

If you encounter an issue with your GLIMRS product that you believe is covered under our warranty, we are here to help. Please reach out to our customer service team at support@glimrs.com for assistance. To facilitate a swift and efficient resolution, kindly provide the following information in your email:

• Your Order Number
• Your Name
• Clear Photographs of the item and the specific damage or issue

Our dedicated customer service team will review your claim and guide you through the next steps to resolve your issue as quickly as possible.

GLIMRS Commitment

We stand behind the quality of our products and are committed to ensuring that your experience with GLIMRS reflects our high standards. For any further questions regarding our warranty policy or if you need assistance, do not hesitate to contact us.

To get more information about collaborations, you can contact our social media department through info@glimrs.com

Please include the following information:

- First and last name
- Links to your social media pages
- Phonenumber
- Statistics of your social media pages

If you want be a part of our worldwide retail network and sell our products in your store, you can send an email to info@glimrs.com

If a progressive and global work environment with lots of international career opportunities sounds appealing to you, we invite you to join GLIMRS

You can send your motivation letter and CV to info@glimrs.com